Shipping

Delivery Status: Please note that there may be delivery delays due to COVID-19. Please allow an extra 2-5 business days to receive your item depending on your location. 
 
Among order verification and payment approval, orders will be dispatched usually within 5-10 business days once the order is confirmed. Weekends and public holidays are not considered business days in Hong Kong. When your order is dispatched, a shipping confirmation email will be sent. Please keep this email as reference as it will include your tracking number, carrier and instructions on how to track your package.
 
To check the status of your orders, log in to your account on our site and simply view the Order History in the My Account section. View complete order details including tracking number by clicking on the order number. 

 

1.1 Delivery to Hong Kong SAR & Australia
We are offering Free Complimentary Shipping on all Hong Kong SAR & Australia orders. Orders within Hong Kong will be shipped via SF Express or HK Post Smart Post within 1-3 business days. Orders within Australia will be shipped via Couriers Please ATL or Sendle within 1-3 business days. 
 
Shipping times may take up to 14 days depending on whether the inventory is coming from either region. For inventory that is coming from Australia to Hong Kong SAR, orders will be shipped via Toll Express Parcel or Sendle Premium International. For inventory that is coming from Hong Kong to Australia, orders will be shipped via Quantum Q-Sure or HK Post e-Express. 

 

Region

Couriers

Shipping Time

Cost

Hong Kong SAR SF Express or HK Post Smart Post
(Domestic Orders)
1-3 working days Free Shipping
Toll Express Parcel or Sendle Premium International
(Orders shipped from Australia)
5-14 working days
Australia Couriers Please ATL or Sendle
(Domestic Orders)
1-3 working days
Quantium Q-Sure or HK Post e-Express
(Orders shipped from Hong Kong SAR)
5-14 working days

 

We are currently located between Hong Kong SAR and Australia and we are trying our best to service our customers in more regions as we grow. If you have any questions please contact us at orders@kinmade.co.

 

1.2 International Orders 

International orders are shipped to selected regions listed via couriers below with tracking for a flat rate of $100.00 HKD. Please note that shipping times may vary depending on whether the inventory is coming from Hong Kong SAR or Australia. 


Enjoy FREE shipping on all orders over $1,800.00 HKD

Region

Couriers

Shipping Time

Cost

Asia-Pacific:
China, Indonesia, Malaysia, Singapore, South Korea, Thailand, Taiwan
HK Post e-Express, Toll Express Parcel, or Sendle  5-25 working days Flat rate of $100.00 HKD for orders under $1,800.00 HKD
North America:
United States, Canada
HK Post e-Express or Sendle Premium International
Europe:
Denmark, France, Germany, Spain, Switzerland
HK Post e-Express, Toll Express Parcel or Sendle Premium International
United Kingdom  HK Post e-Express, Toll Express Parcel, or Sendle Premium International

New Zealand Toll Express Parcel or Sendle Premium International

 

If you are interested in purchasing our items but outside our shipping regions above, or prefer an alternative shipment option, please contact us at orders@kinmade.co. We will do our best to cater to your request.

 

Lost & Damaged Goods

KIN Official Limited is not responsible for any loss of damaged packages. However, if your package has been lost or damaged, please let us know at orders@kinmade.co and we can help you as best we can with the relevant courier. 

  

Customs Duties & Taxes

For all international orders, you may be responsible for import duties and taxes on your order depending on the destination country/region. Any customs duties, taxes and fees charged are not included in the price of our products. Unfortunately we cannot control or cover these charges or delays if they may arise. For additional information, contact your customs office.